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In order to receive a quick response, please select a category that best suits your query. If you have not received a shipping email, please check your spam folder before contacting us.

We try our best to make sure every QUADRO product is well made — we want to earn your trust. But nobody is perfect. If something has gone wrong, let us know. We’re ready to help!

Which type of order is your issue related to?

What best describes the problem?

Hint: If you haven’t done so yet, please visit quadromdb.com to find your kit and the design you are trying to build. Carefully check that you followed the building instructions.

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Uploading an invoice will speed up the rest of the form.
If you don’t have an invoice, no problem — you can enter the rest of the order information we require on the next page.